Frequently Asked Questions
Everything you need to know about your Jaded London order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey directly via the carrier's website.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags still attached. Please note that certain items like swimwear and jewelry may have hygiene restrictions.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Standard and express options are available at checkout for most international destinations.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, Afterpay, and PayPal.
How do I know which size to choose?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed look, or checking the specific garment measurements provided.
Can I change or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and item selection before finishing your purchase.